FRENCH SELECTION (FS)

Dutch Speaking Customer Experience Representative

Location: Uden, North Brabant, Netherlands (Hybrid)

Hybrid work: 3 days per week in the office, 2 days working from home

Salary: Up to 40,000 per annum

Ref: 765DU

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 765DU

The company:

A growing international B2B organisation operating across Europe, with a strong focus on customer experience, customer satisfaction, long-term client relationships and commercial growth. The company offers a collaborative, multicultural working environment where English is the internal business language.

Main duties:

To deliver high-quality customer service and proactive customer engagement for Dutch-speaking markets, supporting order processing, customer satisfaction, account management and revenue growth initiatives.

The role:

- Provide professional inbound customer support via phone, email and digital channels

- Process customer orders accurately and efficiently, ensuring timely follow-up

- Handle product, delivery, account and order-related customer queries

- Manage customer complaints professionally and ensure effective resolution

- Build strong customer relationships and deliver an excellent customer experience

- Identify opportunities to recommend complementary products and support upselling where appropriate

- Support the onboarding of new customers and re-engagement of inactive accounts

- Maintain accurate and up-to-date CRM and order management system records

- Work closely with Sales and Marketing teams to support customer retention and commercial activity

- Contribute to a small, collaborative and customer-focused team environment

The candidate:

- Fluent in Dutch and English (internal communication and training conducted in English)

- Additional languages such as German are beneficial but not essential

- Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (open to varied backgrounds)

- Comfortable managing both inbound and outbound customer calls

- Confident, friendly and customer-focused with strong communication skills

- Organised, proactive and detail-oriented with excellent administrative skills

- Experience with CRM systems, order processing or customer relationship management is advantageous

- Commercially aware, with the ability to identify customer needs and appropriate upselling opportunities

The salary: Up to 40,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.