Account Manager Are you a natural relationship builder with a passion for delivering great customer service and driving business growth?

We are looking for a motivated and customer-focused Account Manager to join a successful and growing business.

This is a fantastic opportunity for someone who enjoys building long-term customer relationships, understanding business needs and identifying opportunities to develop existing accounts.

As an Account Manager, you will take ownership of an established customer portfolio, acting as the main point of contact and ensuring customers receive an excellent level of service. You'll combine relationship management with a proactive sales approach, identifying opportunities to increase revenue, develop accounts and deliver tailored solutions.

Key Responsibilities

• Build and maintain strong relationships with an assigned portfolio of business customers.
• Proactively contact customers through telephone, Microsoft Teams and face-to-face meetings to understand their requirements.
• Prepare and provide accurate, tailored quotations based on customer needs.
• Process customer orders efficiently, ensuring accuracy and timely delivery.
• Identify opportunities to grow existing accounts through upselling, cross-selling and solution-based selling.
• Develop a strong understanding of customer requirements to recommend appropriate products and solutions.
• Maintain accurate customer records and manage sales opportunities using the CRM system.
• Work closely with internal teams to ensure a smooth customer journey and excellent service delivery.
• Handle customer queries and resolve issues promptly and professionally.
• Monitor account performance and take a proactive approach to customer retention and business development.
• Contribute towards individual and team sales targets.

About You

We are looking for someone who is commercially minded, organised and confident building relationships with customers.

Ideally, you will have:

• Excellent communication and interpersonal skills.
• A strong customer-focused approach with a passion for delivering outstanding service.
• Good organisational and time management skills.
• The ability to manage multiple customer accounts and competing priorities.
• A proactive approach to identifying sales opportunities and developing business.
• Strong attention to detail and the ability to work accurately.
• Good IT skills, including Microsoft Office.

Desirable experience:

• Previous experience in a B2B sales or Account Management role.
• Experience managing and developing an existing customer portfolio.
• Knowledge of technology products and solution-based selling.
• Experience using CRM systems.
• An understanding of sales targets, revenue and gross profit.

Personal Attributes

• Confident and professional communicator.
• Naturally relationship-driven with the ability to build trust and rapport.
• Commercially aware and motivated by achieving results.
• Proactive, positive and solution-focused.
• Well organised with excellent attention to detail.
• A team player who enjoys working collaboratively with colleagues across the business.

What Does Success Look Like?

You'll be successful in this role by building strong, long-term customer relationships, retaining and developing your customer portfolio and consistently identifying opportunities to grow revenue and profitability.

You'll play an important part in delivering an excellent customer experience while contributing to the continued success and growth of the business.

If you're an enthusiastic Account Manager who enjoys looking after customers, developing relationships and spotting opportunities to grow business, we'd love to hear from you!

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.