Community Health Navigator (Full-Time or Part-Time) - Chippenham

Job Introduction

Make a real difference in your community

Every day, people contact our services seeking advice, support, and access to the care they need. As a Community Health Navigator, you will be the reassuring first point of contact, helping patients, carers, and healthcare professionals navigate community health services and ensuring individuals are connected to the right support at the right time. Your work will have a direct impact on patient experience and outcomes acrossBath & North East Somerset, Swindon and Wiltshire , helping people access the care and support they need when they need it most.

About the Role

As part of the Community Health Services Single Point of Access (SPA), you will provide a professional, responsive, and compassionate service to members of the public, patients, healthcare professionals, and colleagues. You will manage enquiries received by telephone, email, and post, ensuring every interaction is handled efficiently, sensitively, and with the highest level of confidentiality.

You will support callers by providing information, advice, and signposting to appropriate community health services. You will also manage incoming referrals, ensuring they are processed accurately and directed to the most appropriate team in line with established pathways and protocols.

This is a fast-paced and rewarding role that requires excellent communication, administration, and organisational skills, alongside a genuine passion for helping others.

Location: Jenner House, Unit E3, Langley Park, Avon Way, Chippenham SN15 1GG

Working Hours: We offer both part-time and full-time positions, with contracted hours between 22.5 and 37.5 hours per week.

The service operates 7 days a week between 8:00am and 8:00pm , and successful candidates will be required to work a mixture of early and late shifts to support service delivery.

During your induction and probation period, you will be expected to work on-site at our Chippenham office to support your training, development, and integration into the team. Following successful completion of your probation period, and once you are fully confident in the role, there may be opportunities to work from home on some days, subject to service needs and manager approval.

Please note: applications from candidates who have previously applied for this role and were unsuccessful will not be considered at this time.

If you're passionate about helping people, enjoy working in a busy and supportive team environment, and thrive on delivering excellent customer service, we'd love to hear from you.

Package Description

As a Community Health Navigator, you'll be part of our valued team at HCRG Care Group. You will feel valued, receiving access to exclusive rewards and benefits including:

• A salary of £25,500 - £27,098 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year

How You'll Make a Difference

• Be the first point of contact for patients, carers, healthcare professionals, and partner organisations accessing Community Health Services.
• Provide compassionate support, information, and signposting, ensuring callers receive the right help at the right time.
• Assess enquiries and referrals, identifying urgent needs and directing individuals to the most appropriate service or healthcare professional.
• Accurately maintain patient records and process referrals, correspondence, and other service information using clinical and administrative systems.
• Coordinate appointments and clinical schedules, ensuring patients are seen within agreed timescales.
• Manage incoming referrals, following established pathways and working closely with clinical teams to support timely patient care.
• Communicate sensitively and professionally with individuals who may be distressed or experiencing complex health and wellbeing challenges.
• Work collaboratively with clinicians and colleagues to deliver a high-quality, responsive, and patient-centred service while maintaining strict confidentiality at all times.

Please see attached the job description for a full list of job responsibilities.

What We're Looking For

We're looking for a compassionate, organised, and customer-focused individual who is passionate about helping people access the support and services they need. You'll be a confident communicator with excellent administrative and IT skills, able to work effectively in a fast-paced environment while maintaining accuracy, professionalism, and confidentiality.

Essential Criteria

• GCSE Maths and English (Grade A-C/Level 4 or above) or equivalent qualification.
• Previous administration experience in a busy customer-facing environment.
• Experience using a range of IT systems and databases.
• Strong computer literacy, including a good working knowledge of Microsoft Outlook, Word, and Excel.
• Accurate data entry and keyboard skills with excellent attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate effectively with a wide range of people.
• Strong interpersonal skills with a professional, empathetic, and customer-focused approach.
• Ability to handle sensitive and confidential information with discretion.
• Excellent organisational and time management skills, with the ability to prioritise competing demands.
• Ability to work effectively both independently and as part of a team.
• Able to remain calm, flexible, and professional when working in a busy and changing environment.

Desirable Criteria

• NVQ Level 2 in Administration or equivalent qualification.
• NVQ...