Housing Support Officer (Housing Repairs)

Salary: £26,016 up to £27,274 per annum pro rata

Grade: 3

Location: Hinckley, Leicestershire (Hybrid working available)

Contract: Permanent, 37 hours per week, working Monday to Friday

About the role

We have an exciting opportunity for an organised and detail-oriented Housing Support and Administration Officer to join our Housing Repairs team. Based predominantly at our Jubilee Building, you will provide administrative support and excellent customer service to customers, colleagues and contractors, helping to ensure our repairs service runs smoothly and efficiently.

What you will be doing

• Acting as the first point of contact for housing repairs enquiries by telephone, email and written correspondence.
• Resolving customer enquiries wherever possible at first point of contact.
• Raising repair orders and arranging appointments with tenants, contractors and engineers.
• Undertaking repairs triage assessments and escalating emergency repairs, damp and mould reports and other hazards in line with procedures.
• Monitoring repairs and follow-on works to ensure timely completion.
• Maintaining accurate records using housing management, repairs and compliance systems.
• Processing tenant permissions requests and maintaining associated records.
• Supporting financial processes including tenant recharge invoices and schedule of rates checks.
• Assisting with gas servicing, electrical testing and other compliance administration. Including checking compliance certificate and liaising with residents and other service areas for appointments.
• Identifying and escalating safeguarding concerns, vulnerabilities and support needs.

About you

You will be a proactive and self-motivated individual with excellent organisational skills and a strong commitment to customer service. Comfortable working in a busy front-line environment, you will be able to prioritise competing demands effectively and communicate confidently with a wide range of customers, including vulnerable residents, in a caring, patient and sensitive manner.

Essential criteria

• GCSE Maths and English (or equivalent literacy and numeracy skills).
• Experience of delivering customer service in a busy customer-facing environment.
• Experience of carrying out administrative duties and maintaining accurate records.
• Good IT skills, including the use of Microsoft Office applications.
• Strong verbal and written communication skills.

Closing date: 29 October 2026

Interview date: 12 November 2026

Hinckley & Bosworth - A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.

Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.

Reasonable workplace adjustments are considered for all roles.