WHAT'S IN IT FOR YOU?

• Competitive hourly rate
• Opportunity to make a real impact supporting local people
• Supportive public sector team environment
• Clear processes, training and guidance to help you succeed
• Varied day-to-day work with autonomy and structure

MUST HAVE'S

• Experience in a customer-focused, casework or support role
• Strong communication skills (written and verbal)
• Confidence handling sensitive conversations with empathy
• Excellent organisation and ability to manage a busy workload
• Good IT skills and confidence using databases/systems

NICE TO HAVE'S

• Experience within housing, homelessness or tenancy support
• Understanding of safeguarding and working with vulnerable people
• Experience working in a local authority or public sector setting
• Knowledge of relevant housing legislation and guidance

SO, WHAT WILL YOU BE DOING?

• Managing a caseload and delivering timely, accurate support
• Speaking with customers to understand circumstances and agree next steps
• Assessing needs, risks and suitability of available options
• Keeping clear, detailed records and updating systems accurately
• Liaising with internal teams and external partners to progress cases

HELPFUL EXTRAS

• Flexible approach and ability to adapt to changing priorities
• Commitment to confidentiality, professionalism and best practice
• Positive, proactive attitude with a solutions-focused mindset