Here at Bournemouth & Poole College, we are looking for a Welcome Team Adviser on a full time permanent basis working 37 hours per week.

In return, you will receive a competitive annual salary of £25,011.

The Role

The Welcome Team Adviser plays a key role in delivering an efficient admissions service, responding to enquiries from parents/carers, students and staff while supporting the admissions process from start to finish.

What you'll be doing

Handling student applications, maintaining accurate records and reports, and providing a high standard of customer service throughout the admissions journey.

Key Responsibilities

• Manage a designated caseload of prospective students throughout their journey from application to enrolment, providing accurate information, advice and guidance on admissions processes while promoting a positive and welcoming experience.
• Process and maintain student applications, ensuring all information and supporting documentation is complete and accurate, and update application statuses throughout the admissions cycle.
• Act as the first point of contact for applicant enquiries via telephone, email, face-to-face, WhatsApp and other communication channels, providing timely and professional support.
• Prepare and send admissions communications, including application updates, interview invitations, offer information and guidance on next steps.
• Support applicants, parents/carers and schools throughout the admissions process, including facilitating campus tours and providing information on courses, entry requirements and college services
• Assist with enrolment activities, student registration and pre-enrolment onboarding activity, ensuring applicants receive relevant information and updates before joining the College.

Full details of the role are detailed on the attached Job Description & Person Specification

About You

• Proven experience in a similar customer facing role where you successfully managed a diverse caseload of work
• Highly organised with excellent customer service skills
• Experienced in accurately maintaining records and applying a high level of attention to detail across all tasks
• Confidence using digital systems and Microsoft Office
• Knowledge and awareness of safeguarding in an educational setting

Working at Bournemouth and Poole College

More than just a job.

At Bournemouth & Poole College, we are passionate about turning potential into professionals. We are the largest college in the area and a vital engine for the local economy, educating over 9,000 learners and partnering with over 1,000 employers to bridge the gap between local talent and real futures.

A proud culture

We know that if we want our students to succeed, we have to start by looking after our people. We work hard to create an environment where you feel trusted and valued rather than just employed. In our 2025 inspection, Ofsted observed:

"They have developed an inclusive culture where staff feel empowered to make a positive difference to students and apprentices. Leaders and managers have improved staff morale; staff are proud to work at the college."

A place to grow and belong.

We are committed to a workplace that is genuinely inclusive, where everyone is inspired to contribute and succeed. You will find a vibrant, rewarding environment that celebrate ambition and success in equal measures. To get a better feel for life at the College and explore our full range of benefits, visit our Work With Us page.

Armed Forces Covenant

As proud Armed Forces Covenant signatories, we value the skills and experience veterans, reservists and military families, and encourage them to consider a career with us.

Safeguarding Commitment

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share in this commitment. The successful will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of the right to work in the UK.

We encourage early applications, as we may close the vacancy once we receive a sufficient number of strong applications.