Customer Service Representative

Location: Newtown
Job Type: Temporary to Permanent
Hours: Full Time, Office Based
Salary: Competitive

Are you a customer-focused professional with excellent communication and organisational skills? Do you enjoy helping customers and ensuring they receive an outstanding service experience?

We are currently recruiting for several Customer Service Representatives to join a growing and supportive business based in Newtown, Mid Wales on a temporary to permanent basis.

This is an excellent opportunity for individuals who enjoy a varied role combining customer service, administration, order processing and internal coordination. Following a successful temporary period, there is the opportunity to secure a permanent position.

The Role

As a Customer Service Representative, you will act as the first point of contact for customers, managing enquiries via telephone, email and online channels whilst ensuring orders are processed efficiently and accurately.

Working closely with internal departments, you will play a key role in delivering a high standard of customer service and ensuring customer expectations are exceeded.

Key Responsibilities

• Processing customer orders and coordinating warehouse dispatch activities.
• Managing customer enquiries via phone, email and online platforms.
• Resolving customer issues and escalating concerns when necessary.
• Communicating delivery schedules and providing order updates.
• Monitoring and responding to order-related queries.
• Maintaining accurate customer records and logging enquiries.
• Supporting service bookings and scheduling activities.
• Providing general administrative support to the wider team.
• Building positive relationships with customers and colleagues.

What We're Looking For

• GCSEs (or equivalent) in Maths and English (Grade C/4 or above).
• Previous customer service or administration experience would be advantageous.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Good knowledge of Microsoft Office, including Word, Excel and Outlook.
• Professional and courteous approach when dealing with customers.
• Ability to prioritise workload and work to deadlines.
• Team player with a positive and proactive attitude.

What's On Offer?

• Temporary to permanent opportunity.
• Full training provided.
• Supportive and collaborative working environment.
• Opportunity to develop valuable customer service and administration skills.
• Stable, long-term career prospects with a growing business.

If you are available for immediate work, please submit your CV to be considered.