Administrator - Whittlesey - 25/28k

ALH recruitment are looking to recruit an Operations Administrator with immediate effect for our client based in Whittlesey, Peterborough.

Whittlesey (Office-based) | Monday to Friday, 9am-5pm

Operations Administrator:

Supporting businesses with a range of commercial utility and environmental solutions, this company helps its customers manage essential services, reduce operating costs and improve efficiency. With a focus on delivering tailored solutions and building long-term customer relationships, the team takes pride in providing a reliable, personal service.

An opportunity has arisen for an organised and customer-focused Operations Assistant to join the team in Whittlesey. This is a varied role combining administration, customer service and operational support, where you'll play an important part in ensuring the smooth running of daily activities.

You'll be a key point of contact for customers, managing enquiries, maintaining accurate records and ensuring daily tasks are completed efficiently. If you're a confident communicator who enjoys building relationships, staying organised and working towards targets, this could be the perfect next step for you.

Key Responsibilities

• Providing general administrative support to ensure the smooth running of daily operations.
• Managing incoming and outgoing emails, responding to customer enquiries in a professional and timely manner.
• Handling inbound and outbound telephone calls, delivering a high standard of customer service.
• Using the company's CRM system to update customer records and maintain accurate information.
• Building and maintaining positive relationships with customers through regular communication and follow-ups.
• Actioning daily tasks, managing outstanding queries and ensuring work is completed within agreed timescales.
• Working towards KPIs, maintaining productivity and quality standards.
• Supporting the wider team with general operational duties as required.

Skills & Experience Required

• Previous experience in an administrative, customer service or operations-based role.
• Excellent written and verbal communication skills, with a confident and professional telephone manner.
• Confidence handling both inbound and outbound telephone calls, with a professional manner when speaking with customers.
• Strong organisational skills and the ability to manage a varied workload.
• A customer-focused approach, with the ability to build positive relationships and handle enquiries effectively.
• Good IT skills, including using email, databases and CRM systems.
• A proactive attitude, with the ability to take ownership of tasks and use initiative.
• Comfortable working towards KPIs.
• A good eye for detail and a commitment to maintaining accurate records.

Benefits Package

• Competitive salary dependent on experience.
• 36 days annual leave, inclusive of bank holidays.
• A varied role offering the opportunity to develop your skills across administration, customer service and operations.

If you feel you have the skills and experience to step into this exciting Operations Admin role, pelase apply below: