Our client, Smith+Nephew, is one of the largest medical technology companies focused on orthopaedics, sports medicine, ENT, and advanced wound management. The company operates in more than 100 countries and reported annual sales of $6.2 billion in 2025.

Role Overview:

Working to a business plan, the primary purpose is to maintain and grow products and services within existing high value, high market share accounts. Through an understanding of the hospital theatre environment and value drivers of our products and services, the individual will increase adoption and educate HCP's on best technologies through clinical knowledge and education. They will manage our customers through excellent account management skills and/or help implement business in new accounts by supporting the safe and efficient clinical use of the company's products and the management of associated stock and equipment, following the relevant company processes and procedures.

Responsibilities:

• Provide customers with technical advice and deliver appropriate training on the safe and effective use of the company's products. Educate HCP's on innovative products and improved Health outcomes/benefits of new products. (30%)
• Map key stakeholders, identify targets and opportunities for growth and work alongside the specialist team members to capitalise on them.
• Implement product trials and upsell existing users to focus products to help protect long term business.
• As the main point of contact for the territory, SSM's are responsible for developing and maintaining relationships with surgeons and theatre teams.
• Responsible for the retention of & growth of market share within segmented accounts, to assist with achieving the regional business plan, by maximising opportunities in these identified accounts. Most hospitals in the SSM territory will have established MS products. (30%)
• Providing a service to customers with activities relating to the management of the company's stock and equipment including consignment inventory, loan kits, stock auditing, ordering patterns. (20%)
• Maintain up-to-date records of customer activity on the company's CRM system, including information on customers' usage, purchasing protocols and relevant competitor activity. Working jointly with the appropriate Account Manager, deliver Quarterly Business Reviews. (5%)

Experience:

• Medical Device Industry experience or equivalent clinical experience required Operating Theatre experience preferred

Competences:

Clinical Aptitude Customer focused Effective Communication