Customer Service Representative

Location: Bristol

Salary: £26,000–£27,000 + Benefits & Career Development

The Opportunity

Are you a confident communicator who enjoys speaking to people, building relationships and delivering a great customer experience?

We're working with an established and growing international business looking for a Customer Service Executive to join its friendly Bristol-based team.

This is a fantastic opportunity for someone who enjoys being on the phone, has a naturally personable approach and takes pride in making a positive impression. You'll be a key point of contact for customers, helping with enquiries, supporting orders and ensuring every interaction is handled professionally and efficiently.

The role combines customer service, sales support and general commercial administration, giving you the chance to develop a broad range of skills and gain valuable exposure to different areas of the business.

You don't need years of experience to be successful here. If you have some experience in customer service, retail, sales or a similar customer-facing role, along with the right attitude and a willingness to learn, this could be an excellent next step in your career.

What You'll be doing:

• Speaking with customers: Handling incoming telephone calls, emails and online enquiries in a friendly, professional and helpful manner.
• Building relationships: Getting to know customers, understanding their needs and providing a consistently positive experience.
• Supporting sales: Identifying opportunities to recommend products, respond to customer needs and generate additional business where appropriate.
• Managing orders: Processing customer orders accurately and ensuring everything runs smoothly from enquiry through to completion.
• Working as a team: Liaising with Sales and Operations colleagues to coordinate requirements and keep customers updated.
• Solving problems: Responding to customer feedback, resolving queries and knowing when to involve other members of the team.
• Keeping things organised: Maintaining accurate customer records, updating internal systems and supporting day-to-day administration.
• Providing commercial support: Assisting with customer account monitoring, credit management updates and basic sales reporting.

You'll be joining a collaborative team where you'll have the opportunity to learn, contribute and build your confidence as you develop in the role.

What We're looking for:

We're more interested in your approach, personality and communication skills than an extensive CV.

You might have 1–2 years' experience in customer service, retail, hospitality, sales administration or another customer-facing environment. Equally, you may be looking for an opportunity to build on your existing experience and take the next step in your career.

Above all, we're looking for someone who is:

• Personable and approachable: Someone who enjoys interacting with people and can build rapport naturally.
• Confident on the phone: Comfortable speaking with customers, communicating clearly and creating a positive impression.
• Professional and polished: Able to represent the business well and handle customer interactions with confidence.
• Positive and enthusiastic: Someone who brings energy to the team and takes pride in doing a good job.
• Organised and reliable: Able to manage different tasks, stay on top of details and follow things through.
• Proactive: Willing to ask questions, learn new skills and take the initiative when something needs doing.
• A team player: Happy to support colleagues, share information and get involved across different areas of the business.

Good written communication skills and a working knowledge of Microsoft Office, including Outlook, Word and Excel, would also be beneficial. Experience with databases or business systems is an advantage, but a willingness to learn is just as important.

What's On Offer:

• A competitive salary of £26,000–£28,000.
• Additional benefits.
• The opportunity to join an established and growing international business.
• A varied role combining customer service, sales support and commercial administration.
• The chance to develop new skills, gain broader business experience and progress your career.

Interested in finding out more?

If you're friendly, confident, enjoy speaking to people and want to build a career in a customer-focused commercial environment, we'd love to hear from you.