Admin Officer (Probation Service)
Location: Bury St Edmunds, IP33-3TU
Monday-Friday 9am-5pm
Pay rate:£12.71ph

If you're the kind of person who keeps things running smoothly, cares about people and can handle sensitive information with professionalism, this role could be a great fit. Our Client is hiring for an Admin Officer to provide vital administrative support that helps probation staff and individuals supported by the service stay on track-through efficient processes, accurate records and timely action.

What you'll be doing:
* Set up and maintain accurate people-on-probation and victim information on approved databases
* Support referrals and relationships between offender management, victims, interventions, service providers and external agencies to help manage risk and reduce reoffending
* Prepare, maintain and collate case records, files and management information to the required standards
* Receive and distribute information and communications by telephone, email and post, ensuring it's handled appropriately
* Provide effective reception and telephone enquiry cover when required
* Act as a single point of contact within the unit for a specialist area of work, as needed
* Make practical arrangements for the implementation of the Sentence Plan (appointments, directions and related actions)
* Carry out enforcement administration as required, and process petty cash/vouchers/warrants for travel costs with accurate records
* Organise resources, equipment and facilities for case-related activities, and report faulty items for replacement/repair
* Support meetings by organising agendas and preparing notes/minutes and action points
* Work in line with Health and Safety procedures and complete equipment tests when required
* Provide cover within the unit and support other units within the LDU and Division as appropriate
* Complete safeguarding children duties in accordance with statutory responsibilities and agency policies
* Reinforce pro-social behaviour and attitudes, and challenge anti-social behaviour and attitudes
* Provide administration support to a Senior Probation Officer
* Demonstrate commitment to equality and inclusion in your day-to-day work

What you'll bring:
* Ability to use databases and strong keyboard/IT skills, including proficiency in MS Office Word and basic Excel
* Good communication skills (verbal and written), with the confidence to engage with a wide range of people
* The ability to work on your own initiative and manage priorities effectively
* The confidence to handle situations involving crisis, distress, or inappropriate/aggressive behaviour by seeking appropriate support in line with procedures
* A quality-focused approach and commitment to delivering at pace

Additional information:
* This role may include some out-of-hours work
* All activity must comply with policies relating to sensitive/confidential information
* You'll be expected to take on reasonable changes or additional tasks at a similar level when required
* All candidates are subject to security and identity checks prior to taking up post
* External candidates will be subject to 6 months' probation (internal candidates may be subject to probation if they have not previously completed a probationary period within HMPPS)

If you're ready to bring structure, care and professionalism to a role that genuinely supports better outcomes for people and communities, we'd love to hear from you. Apply now for this Admin Support opportunity in Bury St Edmunds.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.