IT Infrastructure Manager Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based in Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence and drive continual improvement across a complex and business-critical technology environment. Key Responsibilities Infrastructure Strategy & Leadership Define and own the infrastructure strategy, roadmap, standards, and operating model. Lead and develop the Infrastructure Team, setting clear objectives and performance expectations. Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs. Drive service improvement, standardisation, automation, and operational efficiencies. Infrastructure Operations Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management. Oversee the operation of enterprise networks including LAN, WAN, Wi-Fi, SD-WAN, firewalls, and connectivity services. Maintain proactive monitoring and alerting capabilities to identify and address risks before service impact occurs. Ensure infrastructure documentation, architecture diagrams, configurations, procedures, and knowledge articles remain accurate and current. Cloud & Hybrid Infrastructure Lead the governance, optimisation, and operational management of cloud and hybrid environments. Drive cloud adoption and infrastructure modernisation programmes where appropriate. Evaluate business requirements and develop practical migration strategies while balancing security, resilience, and cost considerations. Ensure cloud services are effectively monitored, secured, and managed. Security, Risk & Compliance Own infrastructure risks, technical debt, vulnerabilities, and remediation plans. Ensure patch management, access controls, security hardening, endpoint protection, and vulnerability management activities are completed within agreed timescales. Maintain disaster recovery and business continuity capabilities, ensuring regular testing and evidence of recovery readiness. Support compliance with ISO standards, Cyber Essentials requirements, and internal governance controls. Service Management & Delivery Lead the response to major infrastructure incidents and ensure effective communication throughout resolution. Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices. Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover. Provide regular reporting on service performance, risks, capacity, and improvement initiatives to senior stakeholders. Financial & Supplier Management Manage infrastructure budgets, forecasting, licensing, contracts, and technology assets. Build strong relationships with vendors and service partners, ensuring value for money and high-quality service delivery. Support procurement activities and technology investment decisions. Essential Experience & Knowledge Extensive experience leading Infrastructure Operations and Engineering teams. Strong background managing enterprise infrastructure services, including networks, servers, storage, virtualisation, cloud, and end-user technologies. Experience managing operational performance, budgets, suppliers, risks, and service delivery. Strong knowledge of: Cisco Routing & Switching Fortinet Firewalls HP Servers & Storage VMware & Microsoft Hyper-V Microsoft Azure Veeam Backup & Recovery Infrastructure Monitoring Platforms Disaster Recovery and Business Continuity Solutions Experience managing public cloud and hybrid infrastructure environments. Strong understanding of ITIL-based service management. Proven experience delivering infrastructure change and transformation projects. Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks. Excellent stakeholder management and communication skills. Personal Attributes We're looking for someone who is: A visible and accountable leader who takes ownership and delivers results. Confident managing people, setting standards, and developing capability. Calm and decisive when managing major incidents and operational challenges. Able to communicate complex technical concepts in clear business language. Commercially aware and focused on delivering measurable value. Collaborative, approachable, and effective at building strong working relationships. Organised, structured, and comfortable balancing strategic and operational priorities. Passionate about continual learning, innovation, automation, and service improvement. Compliance & Standards You will help ensure adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer a comprehensive benefits package including: Company Share Scheme Pension Scheme Private Medical Insurance Medicash Healthcare Cash Plan Financial Planning Support Death in Service Cover Permanent Total Disability Insurance Enhanced Maternity, Paternity and Adoption Pay Company Sick Pay Hybrid Working Professional Development & Training Investment Professional Membership Support Health Checks Wellbeing Training & Support Employee Assistance Programme Annual Flu Vaccinations Eyecare Support Generous Annual Leave Allowance Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website