Apprentice Residential Care Worker - Kyloe HouseJob Information

Apprentice Residential Support Worker (No Prior Experience Required) - Kyloe House Secure Children's Home

Location: Kyloe House, Netherton Park, Stannington, Morpeth, NE61 6DE

Interview Date: 16th October 2026

Contact:

Salary & Benefits

• Salary: £26,427 - £26,847 (Band 3)
• Out-of-Hours Enhancements: £2,710- £2,753 per annum
• Sleep-in Payment: £44.54 per shift

Additional Benefits

• Fully funded Children, Young People and Families Practitioner Level 4 Apprenticeship
• Enhanced pay for evenings, weekends, and sleep-in duties
• Access to Northumberland County Council staff benefits, including:

• Local Government Pension Scheme
• Discounts at leisure and cultural venues
• Free onsite gym access

About Us

Kyloe House provides a safe, structured and nurturing environment for young people who have experienced significant challenges. Many arrive feeling unsafe, mistrustful, or overwhelmed, and their emotions can change quickly throughout the day. We use a trauma-informed approach, recognising each young person's individual needs, strengths and potential.

Relationships are central to our work, but they take time, patience and consistency. Some days are emotionally demanding; others are incredibly rewarding. Progress is rarely linear.

Our aim is not just to provide care, but to help young people feel safe, understood, and capable of achieving positive outcomes in their lives.

What This Apprenticeship Is

This is a training role. You will not join as a fully qualified Residential Support Worker. You will learn gradually through shadowing, structured training, and a fully funded Level 4 apprenticeship. You will always work alongside experienced staff and will be supported every step of the way.

About the Role

This is a fantastic opportunity to begin a rewarding career while gaining a recognised qualification. As an apprentice, you will gradually build your confidence and skills. You will not be expected to manage complex situations alone. You will work as part of a supportive team, shadowing experienced staff, learning routines, and developing the practical skills needed to progress into a qualified Residential Support Worker role.

This is a rewarding but demanding role. The young people we support have often experienced trauma, loss, or instability, which can sometimes present as:

• Strong emotions, including anger or distress

• Challenging, confrontational, or disruptive behaviour

• Periods of disengagement or difficulty building trust

You will need to remain calm, patient, and professional in emotionally charged situations, and be able to work as part of a team to maintain a safe environment. This role is not always easy-but for the right person, it is deeply meaningful. You will have the opportunity to build trust, support change, and help young people move towards a more positive future.

A Realistic Look at the Work

We want you to join us with a clear understanding of the role. This work is meaningful, but it is not easy.

You may experience situations such as:

• Supporting a young person in emotional crisis, including anger, tears, or complete disengagement
• Plans changing suddenly due to risk, mood, or safeguarding needs
• A young person making progress one day and stepping back the next
• Managing confrontational or disruptive behaviour as part of a team response

You will also be involved in practical, everyday tasks:

• Preparing meals, supporting routines, and keeping shared spaces clean
• Completing detailed written records after incidents or key events
• Being physically active throughout the shift-moving around the unit, supporting activities, and responding quickly when needed

What You Can Expect as an Apprentice

• A structured induction and shadowing period before taking on responsibilities
• Regular protected learning time for your Level 4 apprenticeship
• Close supervision and coaching from experienced Residential Support Workers
• Gradual exposure to more complex tasks as your confidence grows
• Clear progression milestones so you always knowwhat'sexpected at each stage

Working Pattern

Flexible shift pattern including early, late, and sleep-in shifts.

Shifts can be long and fast-paced, and sleep-ins form a regular part of the rota. You will often work evenings, weekends, and bank holidays. This role suits people who can adapt to changing plans and maintain energy across varied hours.

Key Responsibilities

Care & Support

• Support the safety, wellbeing, and development of young people in a secure environment
• Assistwith daily routines, including meals, activities, and household tasks
• Help create a safe, structured, and nurturing home environment

Relationship Building

• Build positive, professional relationships with young people
• Support the delivery of individual care plans and structured routines

Learning & Development

• Work alongside experienced staff to develop practical skills and knowledge
• Learn and apply behaviour management approaches, including CALM techniques
• Actively participate in training, supervision, and apprenticeship learning

Safeguarding & Behaviour Support

• Promote safeguarding and welfare at all times
• Support positive behaviour management using approved approaches

Recording & Communication

• Maintain accurate records and contribute to effective team communication
• Share information appropriately to support consistent care delivery

About You

We are looking for individuals who are:

• Emotionally resilient and able to stay calm under pressure
• Patient and consistent, even when progress feels slow
• Able to respond professionally to challenging or confrontational behaviour
• Reflective and open to learning fromdifficult situations
• Genuinely committed to supporting young people who may struggle to engage

This role is ideal for people who:

• Want to make a genuine difference in young people's lives
• Are prepared for both the challenges and rewards of residential care
• Can manage shifting emotions and uncertainty in a calm, professional way

This role may be challenging for those who:

• Prefer highly predictable or routine work
• Find conflict or emotional situations difficult to manage
• Struggle with shift work or sudden changes in plans

Essential Requirements

• GCSEs (Grade 4/C or above) in English and Maths
• Willingness to complete a Level 4 apprenticeship qualification
• Ability to work shifts, including sleep-in duties...