Temporary Scheme Manager

Location: Norwich
Contract: Temporary, 12 Weeks
Salary: From £25,179 per annum (pro rata) - negotiable depending on experience
Hours: Full Time
Driving Requirement: Essential - access to a vehicle and ability to travel between schemes and appointments

Make a Difference Every Day

We are seeking a dedicated and organised Temporary Scheme Manager to join our LiveSmart team in Norwich for a 12-week assignment. This is a rewarding opportunity to support residents living within our sheltered housing community and help ensure a safe, welcoming, and well-maintained environment for people aged 55 and over.

The successful candidate will play a key role in delivering excellent customer service, maintaining building safety, and supporting residents' wellbeing.

Key Responsibilities

As Scheme Manager, your duties will include:

• Conducting daily resident welfare calls and managing no-response procedures
• Carrying out pull cord alarm checks
• Completing smoke alarm and safety equipment checks
• Scanning and maintaining resident review documentation
• Being a key holder for the scheme and ensuring building security
• Acting as the first point of contact for residents, visitors, and contractors
• Facilitating contractor access for repairs, servicing, and planned maintenance works
• Monitoring communal facilities, including laundry rooms and shared areas
• Conducting regular building inspections to identify maintenance and safety issues
• Raising repair requests and coordinating contractor attendance
• Monitoring cleaning standards within communal areas
• Supporting residents with rent account enquiries and signposting where appropriate
• Completing water testing and health & safety compliance checks
• Carrying out emergency lighting and firefighting equipment testing
• Supporting fire safety compliance and coordinating fire risk assessment actions

About You

We are looking for someone who:

• Has experience working in housing, facilities management, property services, customer service, or a similar environment
• Is confident working independently and managing multiple priorities
• Possesses excellent communication and organisational skills
• Has a strong focus on customer service and resident wellbeing
• Demonstrates a proactive approach to health and safety
• Is IT literate and comfortable maintaining accurate records
• Holds a full driving licence and has access to a vehicle for work purposes

Please apply online or contact Maxine or Andrea at Reed Norwich,