Operations Administration Coordinator

Location: Office-Based - Newhaven
Hours: Monday to Friday, 9:00am - 5:00pm
Salary: £30,000 - £35,000 (up to £40,000 depending on experience)
Contract: Temporary with potential to become permanent
Start Date: Immediate

The Role

An exciting opportunity has arisen for a confident and personable Customer Service & Administration Coordinator to join a busy and growing business. This role is initially being offered on a temporary basis, with the potential to become permanent for the right individual.

This is a varied position where you'll be the first point of contact for customers, supporting day-to-day office operations and helping to ensure a smooth and efficient service is delivered. The company is looking for someone with a strong work ethic, excellent communication skills and the confidence to build positive relationships with both customers and colleagues.

Full training will be provided, making this an excellent opportunity for someone looking to further develop their skills within a supportive office environment.

Key Responsibilities

• Answering incoming calls and responding to customer enquiries
• Providing a high level of customer service and support
• Building strong relationships with clients and managing customer communications
• Preparing and processing quotes
• Booking jobs and updating relevant systems
• Managing and updating customer records within CRM systems
• Supporting the wider team with general administrative duties
• Using Microsoft Excel and other internal systems to maintain accurate records
• Assisting with day-to-day office operations as required

What We're Looking For

• Previous experience within administration, customer service, sales support or internal sales
• Strong communication and relationship-building skills
• Confident telephone manner and professional approach
• Good IT skills, including Microsoft Excel
• Experience using CRM systems would be advantageous
• Well organised with strong attention to detail
• Positive attitude and a willingness to learn
• A strong character who can fit into a fast-paced office environment

Desirable

• Previous experience within a technical or service-based environment
• Experience handling customer quotations or job bookings

What's on Offer?

• Immediate start available
• Full training and support
• Opportunity to develop within the business
• Potential for a permanent position following a successful temporary period
• Friendly and supportive office environment
• Competitive salary dependent on experience

This role would suit an experienced Administrator, Customer Service Advisor, Sales Support Coordinator or Internal Sales Administrator looking for a varied position with long-term potential.