Service Delivery

• Deliver Recruitment & Selection services to HSC organisations based upon managing Key Performance Indicators (KPI) and Service Level Agreements (SLAs), maximising efficiency, overall effectiveness and manage team to ensure they are being met

• Oversee workload distribution & all activities undertaken by direct reports, ensuring all end-to-end Recruitment & Selection lifecycle activities are delivered meeting SLA/KPI requirements and HSC expectations

• Take responsibility for resolving any service requests/queries/escalations as referred to by direct reports and escalate to Service Delivery Manager and/or HSC senior managers as required.

• Lead, train and develop direct reports & implement appropriate performance management activities. Conduct regular team briefings, meet and discuss any issues with direct reports which may affect Recruitment & Selection policy/protocols which have arisen as a result of enquiries.

• Responsible for providing direction and improvement on R&S operational processes and technology, as well as partnering others on the strategic direction • Lead and/or contribute to Recruitment and Selection projects in co-ordination with other Team Leaders and Service Delivery Manager.