We are recruiting on behalf of our client for an experienced Fine Art Operations Manager to join their specialist logistics operation.

This is a hands-on role with responsibility for managing international shipments from quotation through to final delivery, while helping develop the processes, suppliers and structure of the Shipping division as the business grows.

Location: Ashford, Middlesex

Hours: Monday to Friday

Salary: DOE

Key Responsibilities

• Manage international shipping jobs from quotation and booking through to delivery and completion.
• Arrange air, sea, road and courier transport for bespoke shipments.
• Prepare and manage freight quotations, shipping documentation, customs requirements and shipment instructions.
• Build and manage relationships with international agents and suppliers, including negotiating rates and service levels.
• Maintain clear, proactive communication with clients, agents and internal teams.
• Take ownership of shipping issues and ensure they are resolved efficiently.
• Develop and improve Shipping procedures, processes and working standards.
• Work closely with Sales, Accounts and other Operations teams while retaining ownership of shipping jobs.
• Support the development and future growth of the business.

Experience & Knowledge

• Strong experience in international shipping or specialist logistics is essential.
• Fine art, luxury interiors, or high-value logistics experience is highly desirable.
• Experience handling bespoke shipments, including private clients and high-value goods.
• Good knowledge of international freight, customs, Incoterms, HS classifications and shipping documentation.
• Strong commercial awareness, including freight rates, supplier costs and job margins.
• Excellent customer service and communication skills.
• Confident using Microsoft Outlook, Excel and general business systems.

About You

• Highly organised with strong attention to detail.
• Comfortable working independently and managing multiple shipments and priorities.
• Proactive, practical and confident making decisions.
• Calm under pressure and focused on finding solutions.
• Confident working with clients, suppliers and internal teams.
• Collaborative, approachable and able to constructively challenge existing ways of working.

If this sounds like the right opportunity for you, we’d love to hear from you. Please send your CV to apply.