Clearing & Payments department supports the bank in a back office capacity, supporting the bank's operational processing for various banking products, working with the retail branches and Front office teams to support London Branch and Subsidiary customers. As a Senior Assistant – Payment and Data Solutions, you will support the Business Solutions Management (BSM) team in delivering business solutions, process improvement, automation and project governance across the department. You will play a critical role in ensuring operational efficiency and supporting strategic initiatives. This is a full time permanent position.

Key responsibilities

• Extract, validate and analyse data from internal systems, ensuring data accuracy and consistency and generate business insights to support operational and strategic decision-making
• Develop and maintain management reports, dashboards and Excel-based reporting tools, including advanced formulas, VBA macros and automated reporting solutions
• Support departmental automation initiatives, including monitoring Robotic Process Automation (RPA) processes, investigating exceptions and performing routine maintenance
• Identify opportunities for continuous improvement through process optimisation, automation and emerging technologies
• Maintain departmental documentation, governance records, control evidence and internal collaboration platforms to support regulatory compliance, knowledge sharing and operational excellence
• Assess business impacts and analyse business requirements arising from system enhancements, regulatory changes and operational initiatives, identifying practical technology-enabled solutions to improve operational efficiency and business processes
• Coordinate end-to-end solution delivery with Technology, Operations, Risk and external stakeholders, including requirements gathering, development, testing, implementation and post-implementation support
• Support project governance through the maintenance of project documentation, trackers, action logs and management reporting
• Ensure all activities are performed in accordance with Bank policies, regulatory requirements, service level agreements and internal control standards

Requirements

• Degree educated in Business, Finance, Economics, Information Systems, or other relevant subjects
• Relevant professional qualifications (e.g. BCS, PRINCE2, Agile, Lean Six Sigma or equivalent) is a plus
• Commercial experience in data analysis, reporting and management information (MI) production
• Experience supporting business process improvement, automation or digital transformation initiatives would be advantageous
• Experience in payments within Financial Services or banking operations would be a plus
• Experience with Power BI, Power Query, Power Automate or other Microsoft Power Platform technologies
• Knowledge of SWIFT payment message standards (including ISO 20022) or payment operations
• Basic programming or scripting capability (e.g. Python, VBA, PowerShell or similar) would be beneficial
• Familiarity with change management or project delivery methodologies (e.g. Agile, PRINCE2)
• Excellent communication skills
• Proficiency in Mandarin is preferred
• Advanced MS Excel skills, including formulas, Pivot Tables, Power Query and VBA/Macros
• Excellent analytical and problem solving skills
• Highly organised and attention to detail
• Flexible and responsive to changing business priorities
• Interest in emerging technologies, AI and automation, with a willingness to learn and apply new technologies to improve business processes

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.