As a Customer Service Advisor, you'll be the first point of contact for customers, helping to resolve their queries and ensuring a smooth experience. Based in Tunbridge Wells, this role is key to maintaining excellent customer relationships and supporting the day-to-day operations of the business.

Client Details

This opportunity is with a global company in based, in Tunbridge Wells. They are a well known brand who are looing to grow their customer service team.

Description

• Respond to customer queries promptly and professionally, ensuring a high standard of service.
• Provide accurate information about products and services.
• Handle customer complaints and resolve issues efficiently.
• Maintain and update customer records in the system.
• Collaborate with other departments to address customer needs.
• Monitor and manage customer service emails and calls.
• Identify opportunities to improve customer satisfaction.
• Support the team with administrative tasks as required.

Profile

A successful Customer Service Advisor should have:

• Strong communication and interpersonal skills.
• Experience in a customer service advisor role, ideally within the Media & Agency industry.
• Ability to handle queries and complaints with a calm and professional approach.
• Good organisational skills and attention to detail.
• Proficiency in using computer systems and databases.
• A proactive attitude and problem-solving mindset.

Job Offer

• A permanent position based in Tunbridge Wells.
• Salary dependent on the level of experience.
• Benefits to be confirmed.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.