An exciting opportunity has arisen for a Finance Service Centre Officer to join a large Higher Education Institution on a temporary basis. You will play a key role in supporting the finance team with finance queries and will advise colleagues on the correct processes. This is a finance role with a large element of customer service attached.

Key Responsibilities

• Acting as the first point of contact for finance queries, providing professional and timely support to internal departments
• Delivering a measurable helpdesk service with a focus on customer service and first-time resolution
• Checking and processing expense documents, including multicurrency general expenses for casual workers, visiting lecturers, clinical trials, student claim and hardship funds
• Advising colleagues on the correct forms and processes to follow and ensuring submissions comply with finance regulations
• Identifying and rejecting non-compliant claims (e.g. missing receipts, incorrect forms, incomplete bank details)
• Verifying information in the finance system, including bank details and setting up new accounts when required
• Handling queries received via the helpdesk system, email, phone and MS Teams
• Assisting the finance team in other queries
• Assisting with reciliations and general finance admin

Ideal Candidate Profile

• Extensive customer service experience
• Experience working as part of a finance team
• Excellent organisational skills
• Previous experience working in a fast paced environment
• Good system skills including Excel

Location: Central London

Working Pattern: Hybrid (2 days pw on site)

Hourly Rate: £23.80 per hour PAYE

Hours: Full-time, 35 hours per week

Contract: 6-month initial contract, with potential extension

Reference: J96958