Service Charge Officer

Borehamwood, Hertfordshire (Hybrid Working)

Full Time | Temporary Contract until May 2027

Competitive £16.58 per hour PAYE and Umbrella rates available

We are recruiting for an experienced Service Charge Officer to join a leading housing organisation on a long-term temporary contract until May 2027.

This is an excellent opportunity for a service charge professional with experience handling resident enquiries, interpreting leases and tenancy agreements, and delivering excellent customer service. You'll play a key role in ensuring service charges are accurate, transparent and compliant, whilst supporting residents with queries and disputes.

Key Responsibilities

• Handle service charge enquiries from residents and internal stakeholders.
• Review leases and tenancy agreements to determine service charge obligations and recoverability.
• Investigate and resolve resident queries accurately and efficiently.
• Support the resolution of escalated customer complaints.
• Work closely with analysts to ensure service charge estimates and actuals are accurate before issue.
• Investigate discrepancies and process service charge adjustments where required.
• Liaise with key internal and external stakeholders to ensure service charge accuracy.
• Maintain high levels of customer satisfaction through responsive and professional communication.
• Attend resident meetings where required to assist with dispute resolution.
• Support continuous improvement initiatives and service charge projects.

About You

To be successful in this role, you'll have:

Experience handling service charge enquiries

Ability to review leases and tenancy agreements to understand service charge obligations and recoverability

Strong customer service and communication skills

Ability to investigate and resolve resident queries accurately and efficiently

Understanding of service charges within a social housing or residential property environment

Knowledge of Landlord and Tenant legislation relating to service charges

Strong numeracy and analytical skills

Advanced Excel skills and experience working with large datasets

Experience using ERP and CRM systems

What's on Offer?

Hybrid working

Full-time hours

Long-term contract until May 2027

Opportunity to join a respected housing provider

Immediate start available