Job Type: Apprenticeship  Location: Bury St Edmunds  Hours: 40 hours per week, Monday – Friday Apprenticeship wage & Benefits   At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.  We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.  We’re excited to offer a brilliant opportunity for a Customer Service Apprentice working within a busy and supportive branch environment.  About the Customer Service Apprentice role:  As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:  Trade Counter – supporting and serving customers face-to-face  Internal Sales / Office – handling calls, emails, and customer enquiries  Warehouse Operations – understanding stock, order fulfilment, and logistics  This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.  You’ll learn how to:  Communicate confidently with customers and colleagues  Handle enquiries, orders and problem-solving effectively  Use internal systems and processes  Deliver a high standard of customer service in a fast-paced environment  Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.  About the Apprenticeship: Customer Service Specialists level 3  Duration: typically, 15 months  Study and coursework completed during working hours  Regular support from a training provider and your manager  What we’re looking for in our Customer Service Apprentice:  A genuine interest in customer service and building a career  Enthusiastic, motivated and willing to learn  Good communication skills (verbal and written)  GCSEs (or equivalent) in English and Maths  Basic IT skills (including Microsoft Office)  Strong attention to detail and logical thinking  Well-presented and professional approach  Able to travel to and work locally  No prior experience is required—just the right attitude and commitment to learning.  What you’ll get in return:  Apprenticeship salary 23 days annual leave (plus public/bank holidays)   Uniform and PPE provided  Training and development provided through our own Hayley Academy  What to expect from our recruitment process:   Initial screening   Microsoft Teams interview with our Talent team   Face to face interview   Decision outcome  We’ll close this role on Sunday 22nd November, but may do so earlier if we receive strong interest so don’t miss out.  A final note...  Not sure you tick every box? Please don’t let that stop you from applying.  Need any reasonable adjustments? Just give our talent acquisition team a shout.  Any questions on your mind? Please reach out to us at (url removed)