Administration Assistant – Water Demand Strategy
Pity Me, Durham. Hybrid 2 days in the office, 3 days from home
£13.45 per hour
6 month temporary contract

We’re looking for an organised, proactive and detail-oriented Administration Assistant to support Northumbrian Water’s Water Demand Strategy team, within Water Systems Planning.

This is a varied administrative role supporting important initiatives that help customers use water more efficiently. You’ll play a key part in keeping projects running smoothly, coordinating activities, maintaining accurate data and providing essential support to colleagues and external stakeholders.

From managing stock and processing order numbers to coordinating meetings, preparing reports and supporting customer engagement activities, you’ll help the team deliver its water efficiency objectives and make a positive difference for customers and the environment.

What you’ll be doing

• Providing administrative support: Deliver day-to-day administrative assistance to the Water Demand Strategy team, helping ensure activities and projects run efficiently.
• Supporting water efficiency projects: Manage stock, orders and deliveries to support water efficiency audits and leaky loo initiatives.
• Coordinating meetings and communications: Arrange meetings, support stakeholder engagement, proofread documents, maintain document control and carry out general administration.
• Supporting customer feedback activities: Assist with voice-of-the-customer and temperature-check activities to understand customer experiences and the impact of water efficiency solutions.
• Maintaining data and reporting: Support the monthly collection of key performance measures, gather relevant information such as meter readings and consumption data, and help prepare reports, presentations and performance commentary.
• Managing correspondence: Prepare mail merges and assemble mail-outs to support water efficiency campaigns and communications with retailers and third parties.
• Managing stock and supplies: Order stationery and other essential materials, ensuring appropriate stock levels are maintained.
• Processing invoices and orders: Assist with contractor invoice processing, stock orders and other administrative tasks to support the delivery of key activities.
• Supporting shared inboxes: Help manage shared mailboxes, ensuring communications are handled efficiently and directed to the right people.

What we’re looking for

• Previous experience in a general administrative or administrative support role.
• Experience working with internal customers or stakeholders.
• Experience communicating with external organisations and individual customers.
• Strong organisational skills, with the ability to manage competing priorities and maintain accuracy.
• Excellent attention to detail and a methodical approach to work.
• Good written and verbal communication skills.
• A proactive, flexible approach and the ability to work effectively as part of a team.

Why join this team?This is an opportunity to be part of a team working to improve water efficiency and support the responsible use of an essential resource. Your administrative contribution will help deliver initiatives that benefit customers, support operational performance and help protect water resources for the future.

If you’re an organised and reliable administrator who enjoys supporting a busy team, working with a range of stakeholders and contributing to meaningful projects, we’d love to hear from you.

Interested? Apply today to find out more about this opportunity to support Northumbrian Water’s Water Demand Strategy team.