Senior Administrator

• Office Based (Due to location, you must be able to drive)
• £28,000 - £30,000 DOE

Our client, a well-established specialist security systems business, is looking to recruit an experienced Senior Administrator. This is a varied and fast-paced role ideal for someone who enjoys delivering excellent customer service while supporting the day-to-day operation of a busy office.

You will act as a key point of contact for customers, engineers, monitoring centres and police authorities, helping to ensure all administration is completed accurately and efficiently.

The Role

Reporting to the management team, your responsibilities will include:

• Handling customer enquiries via phone and email.
• Managing shared inboxes and directing queries appropriately.
• Scheduling engineers, maintenance visits and appointments.
• Maintaining customer records and setting up new accounts.
• Processing alarm monitoring applications, keyholder changes and testing requests.
• Assisting with alarm resets, alarm logs and customer enquiries.
• Preparing customer documentation, contracts and correspondence.
• Managing URN (Unique Reference Number) applications and compliance records.
• Producing reports and maintaining accurate operational records.
• Processing contract terminations and associated administration.
• Taking customer payments and updating Sage records (training provided if required).
• General office administration including stationery orders, accommodation bookings and staff records.
• Supporting compliance activities and ensuring documentation is maintained correctly.

About You

To be successful, you will have:

• Previous administration and/or customer service experience.
• Excellent organisation skills and the ability to manage multiple priorities.
• A confident and professional telephone manner.
• Strong attention to detail and accuracy.
• Good Microsoft Office skills, including Word, Excel and Outlook.
• GCSE English and Maths (Grade C/Level 4 or equivalent).
• The ability to work independently and as part of a team.
• A flexible and proactive approach.
• Willingness to undergo an enhanced DBS check.

What's on Offer

• Join a well-established and reputable company.
• Varied role with no two days the same.
• Friendly and supportive working environment.
• Full training on company systems and processes.
• Opportunity to become a key member of a close-knit team.

Please only apply if you have recent and relevant experience that closely matches the requirements of this role.

For a confidential discussion, contact Sian Moseley-Moon on or email .