Deliver customer infrastructure projects, working closely with internal technical teams, external suppliers and data centre operations.
Build, configure, test and troubleshoot physical and virtual servers, operating systems and supporting infrastructure.
Take an automation-first approach, developing scripts, reusable templates and repeatable deployment processes.
Ensure solutions are delivered in line with agreed designs, timescales, security requirements and acceptance criteria.
Provide a high-quality and consistent technical infrastructure service to both internal and external customers.
Communicate effectively with a wide range of stakeholders, from technical teams through to senior executives, adapting your approach to suit the audience.
Identify opportunities to improve efficiency through automation, process improvement and better deployment practices.
Apply change management, configuration management and operational best practices across private and hybrid cloud deployments.
Produce clear and accurate technical documentation and ensure effective handover into Managed Services.
Maintain and develop your technical knowledge, contributing to continuous improvement and knowledge sharing across the team.
Support additional infrastructure projects and technical activities where required.
Occasionally support out-of-hours customer changes, including disaster recovery testing, migrations and server configuration changes.
Who You'll Work With
You’ll collaborate with teams across the business, including:
Customer Experience & Managed Services to ensure solutions deliver a high-quality customer experience and transition smoothly into ongoing support.
Customer Success & Growth to support customer engagements and technical requirements.
Cloud Practice to ensure solutions align with established cloud architecture principles, standards and platforms.
Security, Networking & Data Centre Operations to coordinate infrastructure, connectivity, security and physical implementation requirements.
What We're Looking For
We’re looking for someone who is:
Customer-focused and committed to delivering high-quality solutions.
A strong analytical thinker with excellent troubleshooting and problem-solving skills.
Flexible, adaptable and comfortable working in a changing technical environment.
Self-motivated and able to manage priorities effectively.
A confident communicator who can work collaboratively with customers, technical teams and senior stakeholders.
Proactive in identifying opportunities for improvement and automation.
Committed to continuous learning and professional development.
Able to quickly learn and adapt to new technologies and ways of working.
Technical Skills & Experience
You’ll ideally bring experience across a range of the following technologies:
Virtualisation & Cloud: Hands-on experience with VMware, ideally including VMware Cloud Director, alongside a good understanding of private and hybrid cloud environments.
Operating Systems: Experience deploying, configuring and troubleshooting Windows Server and/or Linux environments.
Active Directory: Strong knowledge of Active Directory, DNS, DHCP and Group Policy.
Windows Server: Knowledge of technologies such as Remote Desktop Services (RDS), Distributed File System (DFS) and Windows Server Failover Clustering.
Physical Infrastructure: Experience with physical server builds, RAID configurations, storage arrays and supporting compute infrastructure.
Storage: Knowledge of SAN and NAS technologies would be beneficial.
Backup & Disaster Recovery: Experience with backup and recovery technologies, ideally Veeam and/or Zerto, with a good understanding of resilience and disaster recovery principles.
Networking & Security: Working knowledge of TCP/IP, VLANs, DNS, DHCP, VPNs, routing, firewalls and secure infrastructure configuration.
Automation: Practical PowerShell scripting experience, with an interest in Infrastructure as Code, automation and repeatable deployments.
Service Delivery: Understanding of change control, testing, technical documentation, service transition and operational handover.
Customer Engagement: The ability to explain technical information clearly and work effectively with customers and cross-functional technical teams.