Payments Analyst

Permanent; full time - office based 4 days per week (after probation) with 1 from home

West End/Mayfair (London)

Salary Circa: £40 - 45,000 pa plus benefits

Job Description

Sterling Williams are working alongside a financial institution (FCA regulated EMI) who are looking for a Payments Analyst to join there team. The Payments Analyst will assist with the day-to-day processing of payments, FX booking, reporting, and accounts reconciliation. The role will require strong communication skills, particularly when liaising with clients and internal teams. The candidate must also be comfortable working under pressure and meeting tight deadlines.

Role Responsibilities

• Process UK payments - BACS, CHAPS, and Faster Payments (Incoming and Outgoing)
• Process international payments (Incoming and Outgoing)
• Handle SWIFT Payments via SWIFT AllianceLite2 (MT103, MT199) Book FX transactions
• Monitor card payments
• Perform second checks and authorize manually entered or repaired incoming and outgoing domestic and international payments
• Liaise with Relationship Managers and clients regarding rejected and exceptional items and required documentation
• Communicate with clients about payments and account queries, ensuring a high level of service
• Assist the Compliance department with transaction monitoring
• Archive daily records and documentation
• Undertake payment investigations on behalf of clients under management supervision
• Maintain existing and create new procedural documentation
• Resolve issues to minimize client dissatisfaction and potential lost revenues
• Assist with treasury operations and reconciliation
• Work with Counterparty Banks to confirm and investigate outstanding items

Skills and Requirements

• Solutions-focused and detail-oriented
• Experience of processing payments, across multiple scheme (BACS/CHAPS/SWIFT/SEPA etc)
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast-paced environment, managing multiple tasks under pressure
• Strong problem-solving skills, with the capacity to make quick and informed decisions
• Advanced Excel skills
• Self-motivated, reliable, and trustworthy
• Ability to meet strict deadlines while maintaining a high level of accuracy
• Comfortable working both independently and as part of a team