Customer operations Advisor

• Location: Billingham (Office-Based)
• Contract: Temporary
• Hours: 40 hours per week, Monday to Friday, 8:00am – 5:00pm

Overview

We are recruiting for a temporary Customer operations advisor to support a busy food manufacturing site in Billingham. The successful candidate will be responsible for ensuring engineering stock levels are accurately maintained and replenished, helping to support the smooth operation of factory maintenance activities.

Working closely with engineers and site personnel, you will manage stock replenishment processes, investigate stock discrepancies, and maintain high standards of workplace organisation.

Key Responsibilities

• Manage MRP (Material Requirements Planning) processes to ensure stock is replenished in line with demand and operational requirements.
• Maintain appropriate inventory levels for engineering and maintenance parts on site.
• Assist customers and engineers in locating stocked parts and materials.
• Process and carry out stock adjustments as required.
• Action requests for new stock additions and ensure records are updated accurately.
• Investigate reported stockouts and perform root cause analysis to identify and implement corrective actions.
• Monitor inventory accuracy and support continuous improvement initiatives.
• Maintain stock locations and storage areas in accordance with 5S principles.
• Ensure all stock transactions and inventory records are completed accurately and in a timely manner.
• Work collaboratively with site teams to support operational efficiency.

Skills & Experience

Essential

• Previous experience in stock control, inventory management, stores, or warehouse administration.
• Strong attention to detail and accuracy.
• Good problem-solving and analytical skills.
• Ability to work independently and manage priorities effectively in a fast-[aced setting.
• Competent in Microsoft Office applications, including Excel.
• Strong communication and customer service skills.

Desirable

• Previous experience within a manufacturing or food manufacturing environment.
• Experience using MRP, ERP, or stock management systems would be ideal.
• Understanding of engineering spare parts management.
• Knowledge of inventory control principles and root cause analysis techniques.
• Familiarity with 5S methodologies and continuous improvement practices.

Personal Attributes

• Organised and methodical approach to work.
• Proactive and customer-focused mindset.
• Ability to build effective working relationships across departments.
• Reliable, flexible, and able to work in a fast-paced environment.

Benefits:

• Access to a dedicated consultant for ongoing support.
• Secure, user-friendly online system for timesheet management.
• Self-service portal for holiday requests, payslips, and employment documents.
• Access to free training, discount clubs, healthcare options, and reward schemes.
• Inclusion in pension schemes, paid holiday arrangements, and maternity benefits.
• Opportunities to work with a range of leading UK employers across the public and private sectors.

If this is of interest please apply online with an up to date CV today!