Do you have experience within the Travel Industry? Experienced working within Admin / Flights focussed roles? Look no further!

We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team!

As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team. You'll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training. This role combines leadership responsibilities with hands-on expertise in flight administration and customer service.

The role:
* Lead group allocations and group booking processes
* Manage basic customer relations issues and escalate when necessary
* Ensure accurate reconciliation and reporting
* Streamline team processes to improve efficiency and accuracy
* Motivate and support team members to achieve service and performance targets
* Act as the primary point of contact for team queries and problem-solving
* Liaise with CSC Management on training needs and development plans
* Deliver in-house systems training and flight training for new and existing team members
* Share best practices and foster a culture of continuous improvement

The person:
* Minimum 2-3 years travel industry experience (flight operations preferred)
* Strong airline knowledge
* Proven leadership or team coordination experience
* Excellent communication and interpersonal skills
* High attention to detail and ability to work under pressure
* Confident with Microsoft programs (Excel essential)
* Travel & Tourism Certification ideal but not essential

The package:
* Flexible hybrid working model
* Wellbeing program & learning opportunities
* 25 days annual leave + bank holidays
* Familiarisation trips to experience our premium products
* Work From Anywhere for up to 10 days per year
* Highly engaged team and great company culture

Interested?
Please click APPLY or contact