Are You at Your Best When Customers Need Your Help Most?

Are you someone who stays calm under pressure, takes ownership of problems, and enjoys finding solutions that make a genuine difference?

We're looking for resilient customer service professionals to join a busy customer operations team in Warrington. Whether you've worked in complaints handling, emergency response, escalations, insurance, financial services, healthcare, utilities, contact centres, or another fast-paced customer environment, this could be your next move.

Every day is different. You'll investigate issues, manage customer concerns, resolve complaints, and work with multiple teams to find the right outcome. This is a role for people who enjoy solving problems, handling complex situations, and making a positive impact for customers.

If you're motivated by helping people, solving problems, and making decisions that have a real impact, we'd love to hear from you.

What You Need to Know

• Hourly Rate- £ 14.87 PAYE, paid weekly one week in arrears
• Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
• Assignment type: 12 months temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner.
• Start Date - 9th November 2026

What Shifts You Might Have

• Training for 6 weeks, Monday-Friday 9am-5pm
• Once the training is complete, you'll embrace a dynamic work schedule that offers you the perfect blend of flexibility and stability.
• Shifts are between 7am-10pm Monday-Sunday (8-hour shifts across 5 days, 37-hour weeks)
• Saturday / Sunday shifts every other week
• Plenty of time to plan around working week (shifts patterns provided 6 weeks in advance)

What Are the Benefits of the Role

• Free on-site parking for all employees.
• Free shuttle bus service from Warrington Interchange for convenient commuting.
• Modern office facilities, including refreshments and working spaces.

What’s the Next Steps Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date