Huntswood is looking for experienced customer service advisors, ideally with a KYC background, to support a leading retail bank.

Starts: Monday 2nd November 2026
Location: Northampton/Hybrid (Monday and Friday in the office)
Hours: Monday to Friday, 09:00 to 17:30
Rate: £160 per day
Husp Umbrella only recruitment - This is only available to individuals working via an umbrella company, we can assist you with this
Duration: An initial contract to end of December 2026

As a KYC Customer Service Advisor, you will be contacting existing business customers through templated emails and outbound calls, gathering missing account information, resolving queries, and completing ID&V while providing clear support to business customers to help prevent account closure.

What We're Looking For

• Experience in telephony-based customer service in a financial services environment
• Experience sending written communications to customers is essential
• A foundational understanding or previous exposure to KYC, AML, or CDD frameworks
• Background in business banking is a plus
• Confident communicator with strong interpersonal skills
• Comfortable working to targets and KPIs
• Detail-oriented and tech-savvy (MS Office, internal systems)

Why Join Huntswood?

As part of ResultsCX, Huntswood works with major financial services brands on customer and operations projects. This role offers the chance to:

• Gain experience with a leading commercial banking organisation
• Build on your skills in a professional, fast-paced environment
• Create future opportunities through a strong working partnership
• Join a business that values integrity, quality, and development

Interested?

If you're professional, motivated, and ready for your next challenge in banking customer service, we'd love to hear from you.

Apply today.

For your security, Huntswood will only request your contact details by email during the early stages of the recruitment process and will never ask for sensitive personal information.