We are working alongside an innovative Claims Management company who are currently recruiting for an experienced and passionate FNOL Handler to strengthen their UK based operations. The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment, preferably within the insurance industry, with a focus on claims; high volume, fast-paced.
• Strong knowledge of insurance claims processes, terminology, and best practices.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers.
• Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately.
• Strong organisational and time management skills to prioritize tasks and meet deadlines effectively.
• Enjoy telephone conversations.

Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.

In return the successful candidate will receive:

• A generous and competitive annual salary.
• Substantial health-insurance package.
• Pension plan with employer contributions.
• Industry Qualifications paid for (after a qualifying period).
• 26 days holiday + bank holidays.
• All the technology you require to allow to work from home effectively and comfortably.