We are seeking a highly motivated Warranty Administrator to join a reputable motor retailing group in Southport. This role offers an exceptional opportunity for an experienced professional to advance their career within a well-established business renowned for delivering outstanding customer service and a supportive working environment. The Warranty Administrator will be integral in managing warranty claims, documentation, and customer communication, ensuring operational efficiency and customer satisfaction across the dealership.
Benefits of the Warranty Administrator:
Competitive salary with performance-based bonuses
Monday to Friday working hours from 8:00am to 5:30pm, with rotational Saturday shifts for flexibility
Bonuses linked to individual and team performance
Ongoing professional development and comprehensive training programmes
Staff discounts on vehicle services and products
Employee recognition schemes including Employee of the Month
Confidential health, wellness, and wellbeing support
Company sick pay scheme
Duties of the Warranty Administrator:
Manage warranty claims, submissions, and documentation accurately, following manufacturer protocols
Maintain detailed records of vehicle and customer information
Liaise effectively with customers, workshop teams, and other departments to ensure smooth workflow
Handle warranty and service administration tasks, including invoicing and job costing
Promote additional products, warranties, and loyalty programmes to enhance department profitability
Deliver outstanding customer service to foster trust and loyalty
Support the loading process to ensure optimal customer throughput
Uphold high standards of professionalism, courtesy, and communication
Adhere to health and safety policies and company procedures
Requirements of the Warranty Administrator:
Strong verbal and written communication skills
Proven experience in warranty administration within the motor trade or a similar environment is highly desirable
Knowledge of warranty procedures, documentation, and relevant legislation
Ability to handle customer queries professionally and efficiently
Attention to detail for accurate record-keeping
Proficiency with computerised recording systems and trade practices
Ability to work well independently and as part of a team
Right to work in the UK (sponsorship not available)
Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Southport and Merseyside, today to discover more about this fantastic Warranty Administrator opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.