Project Director - Self Storage

Location: West London
Salary: £70,000-£80,000
Contract: Fixed Term Contract
Sector: Self Storage - Self Storage experience is essential

We are recruiting for an experienced Head of Operations/Project Director to lead the operational set-up and launch of a brand-new self-storage facility in West London.

This is a senior, hands-on role with full responsibility for taking the business from its current development phase through to opening and early-stage operation.

The successful candidate will ideally have direct experience within the self-storage sector and demonstrable involvement in opening or launching new facilities.

The Role

You will take ownership of the operational set-up of the facility, working closely with the CEO, development team, contractors and key stakeholders to ensure the site is fully operational and customer-ready for launch.

Key responsibilities will include:

• Leading the full pre-opening and operational set-up programme
• Developing the operational model, processes and procedures
• Creating and managing the project plan, milestones and key dependencies
• Implementing self-storage management systems and operational technology
• Supporting the set-up of access control, CCTV, alarms and security processes
• Establishing the full customer journey from enquiry through to move-in and move-out
• Recruiting, onboarding and training the opening team
• Developing staffing structures, job descriptions and training programmes
• Establishing sales processes, pricing, promotions and commercial procedures
• Creating KPIs covering enquiries, conversion, occupancy, revenue and retention
• Coordinating suppliers, contractors and professional advisers
• Ensuring all Health & Safety, compliance and operational procedures are in place
• Testing all systems, processes and customer journeys before launch
• Leading the opening of the facility and supporting the initial trading period
• Providing a structured handover to the permanent operational team once the site is established

About You

We are particularly interested in speaking with candidates who have:

• Proven experience within the self-storage industry
• Direct involvement in opening, launching and setting up new self-storage facilities
• Experience at Area Manager, Regional Manager, Head of Operations, Project Manager or Project Director level
• Strong knowledge of self-storage operations and the customer journey
• Experience recruiting and building operational teams
• Strong commercial and sales understanding
• Experience implementing systems and operational processes
• Strong project management and organisational skills
• Experience managing multiple stakeholders, suppliers and contractors
• A hands-on approach and the ability to work comfortably within a start-up environment
• The confidence to operate independently and work directly with senior leadership

Experience with self-storage management software, access control systems and pre-opening sales activity would be particularly advantageous.

What's on Offer

• £70,000-£80,000 basic salary
• Fixed-term appointment covering the set-up, opening and initial operational phase
• Significant autonomy and ownership
• Direct exposure to the CEO and senior stakeholders
• Opportunity to shape the operational model of a brand-new business
• High-profile project within the growing UK self-storage sector

This is a rare opportunity for an experienced self-storage professional to take genuine ownership of a new venture and build the operation from the ground up.

If you have experience taking a self-storage facility from development through to opening and would like to discuss the opportunity confidentially, please apply or get in touch.

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