Income Assistant

• Hourly Pay: £13 - £45 PAYE
• Location: Initially Attercliffe, moving to Manor Lane (near the parkway) in the new year
• Hours: 37 hours per week
• Job Type: Full-time, Temporary
• DBS: Basic DBS check required

We are seeking three organised and confident Income Assistants to join our client's Income Management team on an interim basis. This role is crucial in supporting a large-scale customer funding/support scheme, involving up to 10,000 customers. It is ideal for candidates with strong administrative and data-entry skills who are comfortable working with numbers and financial information.

Day-to-day of the role:

• Issue communications to customers, including letters and text messages, regarding the support scheme.
• Receive and process returned applications, ensuring accurate recording of applications, claims, and customer information.
• Maintain and update Excel spreadsheets and the council's housing management system.
• Handle a limited number of customer enquiries related to applications.
• Contact customers for additional information or clarification as needed.
• Assist customers with completing application forms where necessary.
• Provide general administrative support to Grade 5 Income Specialists.
• Maintain accurate records and ensure efficient processing of information.
• Use practical judgement to identify and escalate issues when necessary.

Required Skills & Qualifications:

• Strong administrative and data-entry skills.
• Good numeracy skills and confidence working with financial information.
• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage a busy workload.
• Good written and verbal communication skills.
• Basic working knowledge of Microsoft Excel, Outlook, and Word.
• Ability to handle confidential and sensitive customer information appropriately.
• Ability to work effectively as part of a team.

Desirable Experience:

• Experience in administrative, business support, income, finance, housing, or customer service environments.
• Experience processing applications, claims, or financial information.
• Familiarity with high volumes of customer or data records.
• Previous experience in a council, housing association, local authority, or similar public-sector.
• Experience using housing management or similar case-management systems.

Benefits:

• Competitive hourly rate.
• Opportunity to contribute to a significant community support scheme.
• Experience working in a dynamic public-sector environment.

To apply for the Income Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.