Customer Services Representative

Location: Cardiff Free Parking

Salary: £28k - £38k per annum D.O.E Plus a £3,600k annual bonus

Great benefits and career progression.

The Company

A leading provider of Telecommunication products and solutions to business clients in the UK.

A People and customer orientated business offering very strong career prospects and great benefits.

The Role Customer Service Representative

This is an exciting customer service role where you will proactively support the Sales Teams with high value customers.

You will play key role in improving our customer experience as you will help manage the end-to-end process for important clients.

In this role you will:

• Support the Sales Managers and teams in achieving all business targets by dealing with any service and complaint issues from customers.
• You will provide a single point of contact directly for clients experiencing service issues.
• You will manage the pre- and post-sale relationship with clients.
• You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.
• You will create business cases to resolve any issues with billing or service and follow through to completion.
• Ensure the highest standard of professional conduct and service to both customers and colleagues.
• A background in a technology driven industry is an advantage but not essential.

The Candidate – Customer Service Representative

To be successful in the role you will have the following experience:

• Experience in a customer service / complaint handling
• Excellent communications skills
• Good problem solver and a passion for providing excellent service.
• Be accurate, detail orientated and the ability to spot opportunities for improvement
• You will be able to handle high workloads and prioritise tasks
• A team player with the ability to work independently.

The Rewards

Basic salary of up to £38k, along with a very attractive benefits and perks including a monthly bonus of £300 per month.

Genuine opportunity to progress your career in this innovative business.

The backing and support of working for an amazing brand

Great benefits, incentives and culture are just some of the perks that you can expect.

Red Rhino Solutions – A Rare Breed

We work exclusively with our clients to hire the best talent in the market.

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