What’s in it for you? * Join a growing and successful business with a strong reputation in its sector * Be part of a friendly and supportive team environment * Varied role combining customer service, sales support and administration * Opportunities to build long-term relationships with customers and suppliers * Bonus scheme and generous holiday allowance * Early finish every Friday Must have’s * Previous experience in a customer service, sales administration or office-based support role * Knowledge of Sage 50 * Strong Microsoft Office skills, including Excel * Excellent communication skills, both written and verbal * Professional and confident telephone manner * Strong organisational and time management skills * High level of accuracy and attention to detail * Ability to manage workload and meet deadlines * Proactive, motivated and customer-focused approach So, what will you be doing? * Processing customer orders and quotations efficiently and accurately * Responding to customer enquiries and providing product and service information * Building strong relationships with customers and delivering outstanding service * Resolving customer issues and queries in a timely and professional manner * Liaising with suppliers to source products, parts and delivery information * Raising purchase orders and supporting procurement activities * Producing customer invoices and maintaining accurate records * Following up outstanding quotations and supporting sales activity * Preparing reports and updates for management * Managing customer records and ensuring information is kept up to date * Identifying opportunities to maximise sales through excellent customer engagement and upselling Helpful extras * Experience working within manufacturing, engineering or industrial sectors * Confidence communicating with suppliers and customers at all levels * A positive and adaptable approach to teamwork * Commercial awareness and a strong customer-first mindset