Customer Service Advisor

Location: Epsom, Surrey
Job Type: Permanent, Full-Time

About the Role

A well-established and respected automotive business is looking to recruit a Customer Service Advisor to join its busy aftersales team in Epsom.

This position is ideal for an individual with excellent customer service skills who enjoys working in a fast-paced environment and building strong relationships with customers. You will play a key role in delivering an outstanding customer experience while supporting the smooth running of the service department.

Working as part of a supportive and collaborative team, you will be responsible for handling customer enquiries, coordinating service bookings, providing updates throughout the customer journey, and ensuring the highest levels of customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers visiting or contacting the service department.
• Schedule service, maintenance, and repair appointments.
• Provide customers with updates regarding vehicle progress and work completed.
• Build and maintain positive relationships with customers through excellent service delivery.
• Handle customer enquiries and resolve issues professionally and efficiently.
• Maintain accurate records and update internal systems.
• Support the achievement of departmental performance targets.
• Work closely with technicians and colleagues to ensure a seamless customer experience.

About You

To be successful in this role, you will have:

• Previous experience in a customer service, service advisor, or automotive environment.
• Ideally at least one year's experience within a main dealership or similar customer-focused setting.
• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• The ability to manage multiple tasks and work effectively under pressure.
• A professional and positive approach to customer care.
• Experience handling confidential or sensitive information.

What's on Offer

• Performance-related bonus scheme.
• Generous annual leave entitlement, including bank holidays.
• Pension and life assurance benefits.
• Staff discounts and employee benefits package.
• Ongoing training and professional development opportunities.
• Clear career progression within a growing organisation.
• Charity volunteering opportunities.
• Cycle-to-work scheme.
• Supportive and inclusive working environment.

Additional Information

The successful candidate will receive comprehensive onboarding and training to support their development within the business. Applications are welcomed from individuals of all backgrounds, and reasonable adjustments can be made throughout the recruitment process where required.

All offers of employment will be subject to satisfactory pre-employment checks.