Job Description Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years. Role overview: This role is to support the Advantage service offering with critical focus on customer service delivery to internal colleagues & external customers. Providing technical support services to the indentified product areas such as preparing full working designs, take offs & quotations. Key Responsibilities for Drainage & Water Supply; * Designing using AutoCAD, Inventor and Revit Software * Outworking 2D & 3D drawings where required * Using the company’s bespoke programs to generate estimates and quotations * Satisfactorily outworking technical queries for all identified product ranges. * Customer Telephone support * Supporting the external sale team and wider technical team by attending customers sites. * Supporting quality and sales with customer complaints * Attending pre site commencement meetings as required * Helping develop new and existing product ranges with NPD and R&D * Supporting the Advantage manufacturing team Skills and Requirements: * Excellent AutoCAD, Inventor and Revit Skills * A qualification in a design / engineering discipline to HNC or experienced based competence. * Knowledge of Polypipe standards and processes * Knowledge of engineering principles associated with commercial above ground drainage and water supply. * Knowledge of manufacturing principles, British standards and processes across the Advantage department * Computer Literate – Windows and MS Office Skills * Communication skills within department and other departments (face to face and by phone) * Ability to communicate effectively with both internal and external customers * Advance product knowledge Working Hours & Benefits: * Monday - Thursday flexi start between 8:00-9:00am finishing 5:00-6:00pm, Fridays 8:30am-3:00pm. * 25 days holiday plus bank holidays * Up to 8% matched pension * Company Sick Pay * Share save Scheme * Life assurance * Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services * Staff discount on all Genuit Group products