Customer Support - Accountancy / Software

Location: Hybrid, 3 days a week in the Wokingham office

Why: FinTech Software Company experiencing huge growth

Start date - ASAP

• Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
• Are you passionate about delivering the best customer service?

The company are a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route.

You will have daily opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.

Responsibilities - Customer Support - Accountancy / Software

• Answer customer support telephone calls and emails, providing exceptional customer care
• Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
• Build your knowledge of products and use this to resolve customers' questions
• Assist existing and prospective customers with general sales enquiries
• Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
• Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes

Requirements - Customer Support - Accountancy / Software

• A degree that included an accountancy or finance module such as business, accountancy, finance
• 6 months + experience in a customer service role (including phone and email support)
• A desire to develop a career in software
• Understanding of the type of accounting processes, reports and statements companies use
• A confident, calm and concise telephone manner
• Clear communication both written and spoken
• An analytical and organised approach to problem solving
• The ability to interact positively with customers at all levels
• To work well under pressure

For more information please contact Katie at Matched.

Graduate Accountant / Accounts Assistant / Accountancy Customer Support