If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities. Annual wage - £24,784 a year Training course - Customer Service Practitioner Level 2 Hours Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday). 37.5 hours a week Start date - TBC Duration - 17 months Your duties and responsibilities include: * Handling inbound customer enquiries and delivering a professional, friendly and helpful service. * Taking ownership of customer queries and working towards positive outcomes. * Listening carefully to customers to understand their individual circumstances and needs. * Exploring appropriate solutions and negotiating suitable arrangements where required. * Investigating and resolving customer queries, identifying opportunities to put things right. * Supporting customers who may be experiencing financial difficulties with understanding and empathy. * Maintaining high standards of customer service while working in a fast-paced contact centre environment. Where you’ll work CREDIT RESOURCE SOLUTIONS, G MILL, DEAN CLOUGH MILLS, HALIFAX, HX3 5AX College or training organisation INTEC BUSINESS COLLEGES LIMITED Desired qualifications * GCSE English (Grade A* - C / 9 - 4) desirable * GCSE Maths (Grade A* - C / 9 - 4) desirable Skills * IT skills & Confident telephone manner * Excellent listening & good problem solving skills * Good problem solver * Dedicated & Hard working * Confident individual & a good team player * Enthusiastic & self motivated * Able to work in a busy role & remain calm under pressure * Flexible & Proactive * Call Centre experience * Very strong C/Service Skills * Strong communication skills & work ethic * Excellent attention to detail * Ability to solve problems * Professional under pressure * Willingness to learn Other requirements * The role offers an uncapped bonus scheme 5% employee pension contributions * Free onsite parking * Given a day off on your birthday * Role is office based - Hybrid working is not available