2nd Line Engineer Location: London, SE1 Salary: £30,000-£38,000 depending on experience Working Pattern: Hybrid - 3 days onsite / 2 days working from hom We're looking for a 2nd Line Engineer to join a growing technical team in London. This is a great opportunity for someone with a strong IT support background who wants to continue developing their skills across Microsoft 365, Windows, Intune, Entra ID, Azure and PowerShell automation. The Role You'll provide hands-on technical support to users and client environments, troubleshooting a range of Microsoft and Windows-related issues. Alongside day-to-day support, you'll also have the opportunity to get involved with scripting and automation to help improve and streamline support processes. Key Responsibilities: Troubleshooting Microsoft 365 and Windows issues Resolving incidents and service requests Supporting account and access issues Device setup, configuration and enrolment Supporting Intune, Entra ID and Azure environments Helping maintain and improve PowerShell scripts Identifying repetitive tasks that could be automated Supporting endpoint policies, monitoring and patching Maintaining clear technical documentation What We're Looking For Previous experience within IT Support, Service Desk or a similar technical support role Strong Windows and Microsoft 365 troubleshooting skills Good customer service and communication skills Experience with Intune, Entra ID, Azure or PowerShell would be beneficial An interest in scripting and automation MSP or multi-client experience would be advantageous but isn't essential Someone keen to learn and develop their technical skillsYou don't need experience with every technology listed. This role would suit someone with a solid support background who is looking for a position where they can develop further into Microsoft cloud technologies and automation. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy