Role Overview

The Business Analyst will support the creation and development of an in-house centre of excellence which will provide business analysis skills across the organisation, embedding this into our culture and supporting our future growth plans.
Working as a Business Analyst in the Change & Programme Governance team, you will be a key liaison with all business areas and be responsible for investigating, analysing, and documenting business requirements to support the delivery of successful project outcomes. This role will engage with subject-matter experts to design and model business processes, analyse the impact of change on existing processes and support the delivery of change projects into the wider organisation.

Main Duties

• Management of department processes in line with company expectations and ensuring consultation is completed with relevant process reviewers when adding, amending, deleting, and reviewing owned processes.
• Liaise extensively with all business areas, stakeholders, external suppliers & all members of the Strategy & Change department at various levels.
• Analyse and gather business requirements for both the functional and non-functional requirements.
• Engage with key stakeholders to confidently facilitate multi-level workshops across all business areas.
• Determine technical and business suitability of proposed requirements with relevant IT & Change boards, external developers and other relevant team members and provide recommendations.
• Validate proposed solutions with business representatives and technical team to ensure solutions and restrictions are clearly understood & meet user expectations.
• Define and document solutions and changes, producing comprehensive documentation supported by structured analysis techniques and methodologies. * Drive the delivery of functionality agreed with business representatives by liaising with external suppliers and internal teams.
• Planning and working flexibly to ensure that budgets are adhered to, and deadlines are met.
• Provide support for User Acceptance Testing throughout the project life cycle.
• Ongoing involvement in the implementation of new systems.
• Creation of user manuals.
• Support transition of projects/changes to BAU teams.

Qualifications, skills and experience

• Minimum of 5 years' experience in a Business Analyst role.
• Qualification in a recognised Business Analysis certification.
• Demonstrable experience of delivery using a variety of different methodologies.
• Demonstrable experience of business change.
• Enthusiastic, proactive & self-motivated person with strong organisational planning & interpersonal skills.
• Excellent knowledge of process mapping using business process modelling (BPM). Good knowledge of Visio is highly preferable.
• Conduct process mapping, gap analysis, options analysis, and business impact assessments.
• Demonstrable experience of training others in business analysis techniques across organisations.
• Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
• Demonstrate experience of working cooperatively and supportively with colleagues, developing positive, open working relationships.
• Excellent verbal and written communication, negotiation and influencing skills with the ability to interact professionally with a diverse group of stakeholders, senior managers, and subject-matter experts.
• Flexible, collaborative, and creative problem-solving abilities.
• Logical & objective with high attention to detail.
• Ability to prioritise and work to deadlines.
• Ability to work under pressure.

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