Belmont Recruitment are currently looking for a Customer Care Agent to work with a housing provider on a temporary ongoing basis. This is a full-time role working 37 hours per week. The successful candidate will provide excellent customer service, handling a high volume of inbound calls and emails relating to housing enquiries and maintenance issues. The main focus of the role will be raising emergency repair jobs with the Gas Department, ensuring urgent issues are logged and passed to the appropriate teams promptly. Key Responsibilities * Handle high volumes of inbound calls and emails from customers. * Resolve customer enquiries and housing-related issues at the first point of contact wherever possible. * Raise emergency repair jobs with the Gas Department. * Accurately record customer enquiries and update internal systems. * Liaise with housing, maintenance and external teams to ensure issues are dealt with efficiently. * Provide a professional, empathetic service, adapting communication to meet the needs of different customers, including vulnerable individuals. * Work towards service and performance targets. Requirements * Previous customer service or contact centre experience. * Confident using computer systems and accurately recording information. * Experience working towards and meeting performance targets. * Excellent communication and telephone skills. Please apply with an up-to-date CV ASAP if you are interested in this opportunity