West Mersea | £38,000 - £45,000 DOE | Full-Time (Part-Time Considered)

Are you an experienced housing professional looking for a role where you can genuinely make a difference?

An established charitable housing organisation based in West Mersea is seeking a General Manager to lead the day-to-day operation of its sheltered housing schemes. Supporting older residents within a community-focused environment, this is a varied and rewarding opportunity that combines operational leadership, compliance oversight, team management and resident engagement.

For the right individual, the organisation is open to considering part-time hours, offering flexibility alongside a highly rewarding role.

The Role

Reporting to a Board of Trustees, you will take overall responsibility for the effective management of sheltered housing services, ensuring residents receive high-quality support while maintaining compliance, financial performance and operational excellence.

You will work closely with residents, staff, trustees, contractors and external agencies to deliver a safe, well-maintained and supportive living environment.

Key Responsibilities

• Lead, support and develop a small team across multiple sheltered housing schemes.
• Ensure housing services are delivered efficiently and in line with regulatory requirements.
• Oversee compliance relating to fire safety, health and safety, safeguarding and consumer standards.
• Manage resident applications, viewings, interviews and tenancy sign-up processes.
• Monitor budgets and work alongside trustees to support financial planning and decision-making.
• Produce reports and updates on operational performance, compliance and service delivery.
• Coordinate property improvement projects and maintenance programmes.
• Manage complaints, enquiries and safeguarding concerns in a professional and timely manner.
• Review contractor and supplier performance to ensure quality and value for money.
• Build positive relationships with residents and stakeholders, promoting a resident-focused culture.

About You

To be successful in this role, you will ideally have:

• Previous experience within sheltered housing, supported housing or housing management.
• Strong knowledge of housing legislation, compliance and best practice.
• Experience managing budgets and overseeing financial performance.
• A good understanding of safeguarding, risk management and resident welfare.
• Proven leadership experience, with the ability to motivate and support a team.
• Excellent communication and relationship-building skills.
• Strong IT skills, including Microsoft Office applications.
• A relevant housing qualification, or willingness to work towards one.

What's on Offer?

• Salary of £38,000 - £45,000 DOE
• Full-time position with part-time hours considered for the right candidate
• Opportunity to lead a respected community-focused organisation
• Supportive working environment with autonomy and responsibility
• Meaningful role supporting older people within the local community
• Ongoing professional development opportunities

If you're an experienced housing professional seeking a role where your leadership can have a real impact, we'd love to hear from you. Apply today for a confidential discussion.