CAPPRO ReceptionistNHS AfC: Band 2

Main area

Receptionist

Grade

NHS AfC: Band 2

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

321-CSS-8233489-B2

Site

Blue Outpatients, Level 2, John Radcliffe Hospital

Town

Oxford

Salary

£25,272 Per annum

Salary period

Yearly

Closing

10/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital , Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit

Job overview

To provide a professional and efficient reception service to the Blue Outpatient Department, ensuring that all visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust policy on data quality.

Main duties of the job

We are looking for a confident, approachable, cheerful person to greet all patients, visitors and staff to the department in a friendly and helpful manner.

You need to have a good telephone manner and be confident in talking to all people that come into the department.

You need to have a calm and empathetic attitude.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

Greet all visitors to Reception in a helpful, polite and efficient manner.

Register attendance for appointment using EPR, ensuring the patient's demographic details are correct.

Updating demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.

Liaise closely with the nursing staff to support the smooth running of the reception service

Deal with all enquiries in a sympathetic and professional manner (you may need to deal with anxious patients where tact and diplomacy is required).

Have a good knowledge of the whereabouts of other departments in order to be able to direct patients that are lost.

Ensure that all reception clinic lists are available, up to date and accurate, recording and reporting all DNA's appropriately.

Arrange return transport for patients attending appointments when requested to do so.

Ensure that every patient is attended, recorded, summarised and clinics are closed as per Trust policy on the EPR system and within the required deadlines.

Take pride and responsibility for the Reception area, ensuring it is always clean and tidy.

Be able to communicate effectively using good verbal and written skills.

Undertake any further training requirements in order to keep up to date with software updates and to enhance your receptionist skills.

Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision.

Participate as required in the training of new team members.

Assist with the provision of cover for absent colleagues as requested, this could be at short notice and therefore requires a flexible approach to work.

Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data.

Person specificationEssentialEssential criteria

• Ability to work with a wide range of people
• Excellent telephone manner
• Ability to work under pressure
• Excellent communication skills

Desirable criteria

• Evidence of team working
• Computer literate
• Previous reception experience

Sexual Safety Charter : In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration : Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI)....