Order & Despatch Administrator

Location: Cawston, Norfolk

Salary: £28,314 per annum

Contract: Full or part time hours considered

Hours: Flexible on start and finish time

We’re recruiting for an Order & Despatch Administrator to join a busy Order & Despatch team based in Cawston. This is a varied role where you’ll play an important part in ensuring customer orders are processed efficiently and stock moves smoothly from the warehouse to customers.

With flexible working hours and some homeworking available once established, this is a great opportunity for someone who enjoys a mix of administration, customer service and coordination.

The Role

Working closely with customers, hauliers and the Sales team, you’ll help coordinate the movement of stock and ensure orders are processed accurately and in line with internal procedures and HMRC regulations.

Your responsibilities will include:

• Processing customer orders and responding to queries via email and telephone.
• Coordinating the movement of stock to the warehouse facility.
• Liaising with truck drivers regarding arrivals and departures.
• Maintaining accurate records and ensuring information is processed correctly.
• Supporting the wider Order & Despatch team to ensure the smooth running of daily operations.
• Managing queries and resolving issues in a proactive and professional manner.

You’ll ideally have:

• Previous experience in an administrative role.
• Good IT skills, particularly Microsoft Office and Excel.
• Experience delivering excellent customer service.
• Strong communication and teamwork skills.
• A high level of accuracy and attention to detail.
• The ability to manage competing priorities and adapt to changing demands.
• A willingness to learn, take initiative and find solutions to problems.
• The ability to absorb new information quickly and apply it effectively.
• Knowledge of HMRC regulations would be an advantage, but this is not essential.

Benefits:

• 31 days’ annual leave, including bank holidays
• Profit-sharing scheme
• Christmas shutdown
• Healthcare scheme
• Electric car scheme
• Flexible working hours

If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.

Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk.