Customer Success Enablement Specialist sought for 9-month contract responsible for driving retention and customer growth across a global customer base, primarily consists of accountants, sole traders and small businesses. Located in superb offices in central London, hybrid with 3 days a week in the office. Responsibilities * Drive and deliver net new retention programmes which leverage digital platform capabilities and human assisted interactions * Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty. * Further embed their use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn * Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives * Programme manage the implementation of programmes working with global peers and stakeholders Skills * You have a minimum of 4 years experience and a track record of exceeding retention and revenue targets in the Customer Success space * Strategic thinker with strong business acumen * Data driven – able to quantify ROI, articulate impact and identify focus areas for continuous improvement * Confident communicator - you will have excellent written and verbal communication skills Benefits * Long contract * Hybrid * Free breakfast on site