Role: Product Support Application Specialist

Location: South Wales, Field Based (Own vehicle and driving license required)

Hours: Full-time

Contract: 12 months, Inside IR35

Pay: £200 - £230 per day PAYE basic or £265.27 - £305.06 per day Umbrella

An excellent opportunity has arisen for a Product Support Application Specialist to join one of our longstanding clients, a leading global healthcare organisation.

This is a customer-facing, field-based position supporting laboratories across South Wales with diagnostic systems, training and technical support. Full training and induction will be provided.

Benefits:

• 25 days holiday + bank holidays
• 12-month contract
• Full training and induction provided
• Mileage paid weekly
• Varied field-based role working directly with laboratory customers

The Requirements:

• Must live or work in South Wales
• Biomedical Science or laboratory experience is essential
• Previous experience within diagnostics or pathology laboratories would be advantageous
• Excellent communication and customer service skills
• Confident working directly with customers
• Full UK driving licence and own vehicle required
• Willingness to travel throughout South Wales and occasionally across mainland UK
• Flexibility for overnight stays when required

The Role:

• Visit and support laboratory customers across South Wales
• Provide hands-on product and application support
• Train laboratory staff on diagnostic systems
• Troubleshoot technical and application issues
• Support system implementation and optimisation
• Build strong relationships with laboratory customers
• Work alongside technical and engineering specialists
• Travel nationally when required, including occasional overnight stays

If you're keen to join an exceptional team where you can combine your laboratory experience with a varied, customer-facing field role, then please apply to this Product Support Application Specialist role below or call Chloe McCausland on between 8:30am - 5:00pm.