Housing Officer (Temporary Accommodation)

Fareham | £19.20 per hour - 6 Month Position

Help people sustain tenancies. Help communities thrive.

Make a practical difference to people living in temporary accommodation. In this Housing Officer role, you'll manage complex housing cases, offer support and advice, and deliver effective tenancy management - helping residents sustain their tenancies and building strong, cohesive communities.

What you'll do

• Manage housing and complex tenancy cases within temporary accommodation
• Investigate and resolve rent arrears, nuisance and anti-social behaviour through negotiation and, where necessary, enforcement of tenancy or lease conditions
• Represent the organisation in court, progress cases effectively and keep relevant stakeholders informed of progress and outcomes
• Work with internal teams and external partners to help residents achieve successful, sustained tenancies
• Carry out home visits, new tenancy visits, property inspections and viewings, reporting repairs, maintenance and health and safety concerns
• Work with partners to keep neighbourhoods clean, tidy, well maintained and safe for residents and visitors

What you'll bring

You'll combine a customer-focused approach with the confidence to handle challenging situations. We're looking for:

• Experience delivering outstanding, customer-focused services in a housing-related field
• Excellent written and verbal communication skills, with the ability to adapt your approach to different audiences
• A positive, non-judgemental approach to difficult situations
• The ability to work independently and collaboratively as part of a team
• The ability to balance competing priorities and think clearly under pressure
• Pride in improving neighbourhoods and a commitment to doing a good job
• A full valid driving licence or suitable means of travelling around the local area

Ready to make a difference?

Apply now to bring your housing experience and customer-focused approach to a role that supports residents and strengthens communities.