WHAT'S IN IT FOR YOU? * Join a supportive and collaborative team where your contribution is valued * Excellent opportunity for professional development and career progression * Competitive salary package * Performance-based bonus of £2,000–£3,000 after 6 months * Pension and life insurance * Employee wellbeing support, including counselling services * 22 days’ holiday plus bank holidays, increasing to 25 days with service * On-site parking * Smart-casual dress code * Regular company social events MUST HAVE'S * Previous experience in account management or customer relationship management * Strong communication and organisational skills * Ability to analyse reports and confidently interpret data * Proficient in Microsoft Office and CRM systems * Professional, proactive and solutions-focused approach NICE TO HAVE'S Previous experience within debt collection, credit control or financial services SO, WHAT WILL YOU BE DOING? As an Account Manager, you will take ownership of a portfolio of client accounts, building strong and lasting relationships while ensuring clients receive a consistently high level of service. You will be responsible for: * Managing and developing a portfolio of client accounts * Building and maintaining strong, long-term client relationships * Acting as a key point of contact and trusted partner for your clients * Providing regular performance updates, reports and account reviews * Working closely with internal collections teams to ensure client expectations are consistently met * Investigating and resolving client queries efficiently and professionally * Monitoring account performance and identifying opportunities for improvement * Using data and reporting to understand performance and support client conversations * Supporting client retention and contributing to business development opportunities HELPFUL EXTRAS £2,000–£3,000 performance-based bonus after 6 months 22 days’ holiday plus bank holidays, increasing to 25 days with service On-site parking Smart-casual working environment Pension and life insurance Employee wellbeing and counselling support Company social events Opportunities to develop and progress within the business